The Cost of Repeating Yourself
You answer the same email ten times. Same scope questions, same pricing confusion, same onboarding steps. That's unpaid work. Every minute spent typing a response you've typed before is a minute you could have spent on billable work or rest. Over a week, those minutes add up to hours. Over a month, they become days. Your clients pay for your expertise, not for you to copy-paste answers from your inbox.
Continue reading “The mental overhead you’re not billing for”
