The Real Cost of Repetitive Customer Communication
Every repetitive customer email is a leak in your income stream. You might think answering the same question ten times a week is just part of the job, but it's not. That time adds up to hours you could spend building your product, prospecting new customers, or simply resting. More importantly, each of those emails is a sign that your system has a hole. You are trading your time for money at a fixed rate, and that rate is capped by how many hours you have in a day.
